Technical Support

205 posts | Original | Recent
 
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2 Posts
Jan 4, 2019 2:09am
What’s the deal with the audio stutters during a workout with a video? Does it every time the video loops, it’s very distracting. I’m using iPhone to Apple TV (AirPlay).
04 Jan
Hi Jonathan, Sorry to hear about this issue! We will look into this and see if we can reproduce this issue. Do you have the new Apple TV where you can install apps or the older one where you couldn't?
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2 Posts
Jan 4, 2019 4:07am
I have both the 3rd Gen and 4K AppleTV, it does it on both, should be super easy to replicate. Cheers
04 Jan
ok, thanks for letting us know!
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1 Post
Jan 4, 2019 2:35pm

Please help me delete my account. I tried the Delete your account button under Account Settings but received the message "Your account has a lot of history. Please contact support to verify you want to delete your account." I've emailed support@skimble.com with my request 3 times over the past several weeks with no response. Is there another place I should be making this request?

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1 Post
Jan 18, 2019 4:50pm

I have an account, but I can't get the work out videos to play on my computer.  Am I doing something wrong, or do I have to be on the PRO+ plan. Please help.

18 Jan
You should be able to play any non PRO workouts. The best workout experience is in Workout Trainer for Android or iOS, but you should be able to play workouts by tapping the play icon overlayed on the workout image when viewing the details page for the workout (and then press play on the workout player screen). Does nothing happen? What browser and browser version are you using?
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17 Posts
Feb 12, 2019 8:07pm
via Android

I can't find the workouts I created with the search function. Why?

8:11pm
It looks like you have a private profile, so we keep your stuff out of the search index.
8:14pm
ok! thanks for the fast answer👍

 

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