Technical Support

215 posts | Original | Recent
 
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2 Posts
Jan 4, 2019 2:09am
What’s the deal with the audio stutters during a workout with a video? Does it every time the video loops, it’s very distracting. I’m using iPhone to Apple TV (AirPlay).
04 Jan
Hi Jonathan, Sorry to hear about this issue! We will look into this and see if we can reproduce this issue. Do you have the new Apple TV where you can install apps or the older one where you couldn't?
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2 Posts
Jan 4, 2019 4:07am
I have both the 3rd Gen and 4K AppleTV, it does it on both, should be super easy to replicate. Cheers
04 Jan
ok, thanks for letting us know!
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1 Post
Jan 4, 2019 2:35pm

Please help me delete my account. I tried the Delete your account button under Account Settings but received the message "Your account has a lot of history. Please contact support to verify you want to delete your account." I've emailed support@skimble.com with my request 3 times over the past several weeks with no response. Is there another place I should be making this request?

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1 Post
Jan 18, 2019 4:50pm

I have an account, but I can't get the work out videos to play on my computer.  Am I doing something wrong, or do I have to be on the PRO+ plan. Please help.

18 Jan
You should be able to play any non PRO workouts. The best workout experience is in Workout Trainer for Android or iOS, but you should be able to play workouts by tapping the play icon overlayed on the workout image when viewing the details page for the workout (and then press play on the workout player screen). Does nothing happen? What browser and browser version are you using?
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26 Posts
Feb 12, 2019 8:07pm
via Android

I can't find the workouts I created with the search function. Why?

12 Feb
It looks like you have a private profile, so we keep your stuff out of the search index.
12 Feb
ok! thanks for the fast answer👍
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1 Post
Apr 27, 2019 4:02am
Hi, the app won't connect to my Samsung Galaxy watch. It just can't find it, even though it is connected to my s health app. Also, I did an incomplete workout and it did not log any of it. Is it supposed to be like that or is that a glitch?
29 Apr
Did you download the Workout Trainer for Samsung Galaxy watch app? And when you quit the workout without completing it, did you select the option to log the session? If you are part way through a workout you should be prompted to log it when you cancel out. Alternatively, you can always log a session you have completed from the workout details page.
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22 Posts
Apr 29, 2019 12:15pm
via iOS
Good afternoon Team. Yesterday and this morning we were without an internet connection which resulted in me not being able to log the programmes which I have used. I have tried the offline approach but that was no good either. Can you please advise as to whether there is a way? Thank you.
29 Apr
If you download a workout you want to do before having no internet connection, then you should be able to complete it offline. Afterwards you will be able to upload your saved offline sessions from the home tab. There will be a 'sync' menu option visible in the upper right of the screen.
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1 Post
May 2, 2019 4:42am
via iOS
Are Fitbit devices compatible with the HRM sync function in this app? My Fitbit charge 2 won’t seem to connect. 
02 May
Sorry, but Fitbit does not allow us to directly connect to their devices via Bluetooth for Heart Rate data, so we cannot support them. We support Polar, Wahoo and any other bluetooth HRM chest straps that broadcast their HR data as well as Apple Watch on iOS.
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2 Posts
May 2, 2019 4:32pm
via iOS
I have purchased pro some time ago and have been charged every month. I have yet been able to use pro. How can I access this feature? Each time I try to open, it prompts me to purchase again 
02 May
Please email support and we can figure it out. Perhaps you created 2 different accounts by mistake and we need to merge them. Sorry for the troubles.
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2 Posts
May 6, 2019 12:59am
I wanted this to work so bad. I like the free workouts so I purchased the PRO a very long time ago and have been charged monthly. To date, I have not been able to access what I purchased and have not received a response to solve the issue. Can somebody help me? Each time I try to do one of these workouts, I am prompted to buy it again. What’s up??
06 May
How do I contact the tech support team?
06 May
Hey Maia, From what I can see your account only has one program purchase "Bikini Babe". Can you please forward us the latest receipt for your Pro+ monthly fee? (support@skimble.com) Thanks!
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1 Post
May 15, 2019 9:53pm
How do I find my downloaded workouts, so I can follow the workout without service?
17 May
From the left side navigation, go to 'Workouts' then there should be a tab of your 'Offline' ones.
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22 Posts
2 days ago
via iOS
Yet again we had WiFi off air, and religiously tried to follow instructions regarding a workout from my offline store and yes, you’ve guessed it, absolutely nothing regarding retaining programme for logging.
yesterday
Had you previously selected 'download' for the workout? Are you actually completing the workout offline and just need to sync it afterwards? Sorry about the issue but perhaps we just need some more details to figure out what is going on. If you can email a screenshot to support showing where the exact problem is that would help.
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26 Posts
2 days ago
via Android

When synching offline workouts, the heart rate data are not saved. Only a part is visible in the details.
It happened to different users and also to me. Check last workout I did on May 22nd: Logan.
No HR data summary, but analysing the session, the avg bpm is visible.

yesterday
Ok, thanks for reporting this - we will take a look and see if we can reproduce. If there is a bug, there is still a slight chance that the data is still on your device and we may be able to get it uploaded still, but not sure yet. How long did you wait to try to sync after saving offline?
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26 Posts
21 hours ago
via Android

Less than a minute. At the end of the workout I've seen a message telling me that the workout could not be uploaded and that it will be saved. And then when I was back on the home page, I synchronized.

12:39pm
Ok, good to know. So you had a good internet connection at the time?
1:41pm
yes maybe it was just a little disconnection at the end of the workout. Then internet was there again
1:48pm
Ok, just want to make sure there isn't a different issue to look into :-) FYI, we have reproduced this issue and luckily your data has been saved, but there was a minor formatting error that we can work around. In the next update (soon) it should start appearing again.
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26 Posts
21 hours ago
via Android

Another bug:
When you create a workout, select exercice and tap on the 40s duration, it always place 45s instead.

 

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