I've never heard of that happening with any app. Just try reinstalling it. I prefer sparkpeople for tracking calories and macros, maybe give that a try.
I have figured out the situation... I contacted a support person and they told me that since I posted my age on one of the forums asking for some advice they had to boot me off because I'm not 18 and I'm too young to be keeping track of my calories... I don't know... I don't think that matters... I want to know how my body reacts to what I'm eating and keeping track helps... I told her if she can't respect that then I'll take my support somewhere else