Technical Support

205 posts | Original | Recent
 
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234 Posts
May 7, 2012 8:21pm

Let us know if you run into any technical problems here

14 Apr
I cannot save workouts to my calendar on my iPad. It says to change the settings to allow it to access the calendar but I see no option for that in the iPad calendar settings.
29 Jul
How do I delete things off my profile page for example recent workouts or when I follow someone etc
03 Sep
After I do a workout it takes about 15 to 20 minutes to save so if I want to do another work out I have to wait
30 Nov
There are workouts I haven't done on my s kimble. Is there a way for me to delete them.
23 Jan
I cannot sync my s trainer to S Health. I see this has been a problem for other people. When will this issue be fixed. It had been many months since this was an issue.
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1 Post
Jul 3, 2012 10:44am
via iOS
Hello, I,d like to put a text description in an exercise and have the trainer read it back to me...  This seems to work with some words or a sentence...  

How can I have the trainer read back a paragraph?   Want to start my morning routine with the trainer reading my values and providing a motiving message.

Thank you for the help.
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1 Post
Jul 8, 2012 12:14pm
via iOS
How do I put a rest period in between exercises in a routine that I create? I see that they are in the ones that come with the app but no option when creating your own.
19 Aug
You add an exercise search rest, and it's in there :-)
25 Nov
What Nic said. Try my Marines workout
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234 Posts
Jul 8, 2012 10:06pm

@Dave, unfortunately we don't offer that feature at this time, however we'll add that to our Feature Request list for you!


@Mark, just type in "Rest" in the exercise search when you are adding a new exercise. Then you can change the amount of time you'd like to rest and save it to your exercise list.  Email us at support(at)skimble(dot)com if you need any other help with this!

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1 Post
Jul 11, 2012 12:49pm
via iOS
How do you delete a round? I mistakenly created an extra round of exercises at the end of my workout and can't get rid of it.
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316 Posts
Jul 11, 2012 6:48pm
via iOS
I made and saved a workout, but I'm currently the only one who can access it. It's supposed to be a fun challenge for others, and it's easy for me, so this is no good. How do others access my workout? If it helps to know, it's called "OPP Stamina Standard."
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1 Post
Jul 11, 2012 11:18pm

Help! I just bought a program and I'm excited to get started but when I look over the calendar I can't seem to adjust the workout days to fit my schedule! I was sure there was something about "smart scheduling...how do I tweak the workout days? And if I can't, what happens if I miss a workout--can I do it later?

31 Dec
I would like to know the answer to this as well!
02 Jan
Hey there, when you hit "Start This Program" you can de-select the days you don't want to workout on, and it'll automatically adjust the schedule accordingly. The reason the schedule isn't more adjustable is because we originally set the program with specific rest days to optimize your fitness results, but we understand that people have less flexible schedules so we made it slightly easier to fit the programs to your lifestyle. Also, if you miss a workout just click on the "Reschedule" button and it'll reschedule all the workouts from that day.
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1 Post
Jul 23, 2012 5:22am
Hi I purchased the 6 abs workout on this account: http://www.skimble.com/people/61y2fq5ncs0p I lost access to it as I forgot what email I had used when I signed up for the account. Nevertheless I contacted support and never got any reply, so, I tried purchasing the 6 abs program again but each time it would tell me that I already have purchased it which does make sense. The link I have posted on the top is for my account which I had originally signed up with. My google email which I had used to purchase the program with is kamarov1998@googlemail.com. some one please get in touch with me via email. Thanks.
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1 Post
Aug 2, 2012 11:47pm
via iOS
i started using this app a few weeks ago and its been working fine and then i went pro and downloaded the update in the app store and now everytime i start a workout the program crashes even the workouts i've already been doing over the past couple of weeks. please help because its really frustrating!
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1 Post
Aug 13, 2012 2:49am

Hey, I can't find my workouts that I create when I search them. I've tried to share them with some of my friends, and those who follow me, but they can't find them either. How do I do this!? Thanks. Mathew

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2 Posts
Aug 16, 2012 3:29pm

I have a Droid Charge and starting the other day I will be in mid workout and it will go blank and take me back to the start page.  Is anyone else having this problem?

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2 Posts
Aug 19, 2012 2:53am
I had an issue downloading an update a few months ago - so much so that I decided to simply delete the program and reinstall from scratch. The problem is that somehow the program is both not available on my device and marked as installed on my device, so it's not downloading for a reinstall. Any suggestions? I miss my Skimble!
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1 Post
Aug 22, 2012 12:13pm

I would like to add a workout to a calendar on my tablet. I received an error message saying I have no calendars but I do have one.  My question is which calendars are compatible with skimble on an android tablet? Really hope you can hellp with this.

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1 Post
Sep 1, 2012 4:52am

When I try to add a new workout, it tells me 'no calendar available.Please go to settings accounts and sync.  Add account to add account and sync the calendar. However I do not see any option to add account for this application. When I add a series of workouts it gets added without any hassles. Please help.

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1 Post
Sep 30, 2012 8:37am
via Android

How do I post a question on the forms. I have a couple of questions about diet and what to eat but I can't find a button anywhere that will let me. Just respond to things.

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12 Posts
Sep 30, 2012 4:29pm

Both my workouts failed to update to facebook after the android app produced an error. Is there any way to upload them once an exercise has been completed?

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3 Posts
Sep 30, 2012 10:53pm
via iOS
My back hurts
10 Apr
okay hut back lap bed
10 Apr
go sleep
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2 Posts
Oct 3, 2012 8:27pm

Is there any particular reason why the app won't allow a birthday prior to 1970?   

09 Dec
It how they protect against the Y2K bug
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3 Posts
Oct 3, 2012 8:29pm
via iOS
Idk
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91 Posts
Oct 4, 2012 1:40am
via Android

How do i reply to the skimble member spotlight?  I cant seem to figure it out. Thanks

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9 Posts
Nov 28, 2012 10:33am
via Android

I'm having trouble opening a new conversation of my own,  I have replied to other people's but can't start a topic of my own.?? Please help 

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31 Posts
Nov 29, 2012 4:27am

Hi @Charlotte,

Here is how to create a new topic on Android.  From the home screen, tap the "Forums" button.  Scroll over to the "Forums" tab.  Select a forum that you'd like to post your new message in to, for example "Motivation & Suppoort".  Press your Android's Menu button, then select "Add Topic".  When your message is ready to post, tap "Post Message" and you're done!

I promise this will be easier after our next release in December :)

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187 Posts
Dec 2, 2012 6:26pm
When I try to change to change my disclosures about my weight it, it will displayed it is invaluable. Why ?
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31 Posts
Dec 7, 2012 5:04am

EP,


Not exactly sure what you mean... but basically with your weight, we consider this to be a very personal piece of information and we never share it with any other Skimblers.


The Privacy options you may see in the app Settings page relate to who can see your profile information and activities.


Does that answer your question?

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347 Posts
Dec 7, 2012 6:20am
via iOS
Hmm..I have a problem..when I download a workout..n im offline,n I want to do..it,I hear the audio,but the images are not appearing like they should online

 

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